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Small Spark Theory: a marginal gains approach to new business and marketing


New business is one of those subjects guaranteed to get a reaction from agency owners everywhere. Many will have a nagging feeling they should be doing a bit more, wonder how other agencies manage to land the accounts they covet, have moments of wild inspiration and energy then falter because the day job just, well gets in the way.
Gunpowder’s Lucy Mann has worked in agency new business for over 25 years and has witnessed these scenarios, and many more like them, as an outsourced new business telemarketer, a new business recruitment consultant, in house new business developer, in house head of marketing, and new business mentor across multiple disciplines and agency shapes and sizes.
Regardless of size and discipline, many agencies encounter the same new business challenges, and more and more, the solution is not necessarily an ambitious marketing plan, or expensive sales resource, but instead a forensic application of process and a marginal gains approach to performance improvement.
Gunpowder’s podcast, Small Spark Theory® explores the small changes we can make to our sales and marketing process to achieve better new business results. With contributions from a range of experts, each episode will examine a single element of the process in detail, providing manageable tips for improvement.

Find our more about Gunpowder Consulting, please visit gunpowderconsulting.com
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Music from Jukedeck - create your own at http://jukedeck.com.
Host - Lucy Mann
Producer - Isabelle Jarvis

Feb 7, 2021

Many of the conversations I’ve been having with agencies over recent months have centred around marketing and new business resource.

This is good news. It shows that we are looking forward and taking positive action to create better, more sustainable agency marketing practices. In particular, the biggest shift I have seen is agencies recognising the need to prioritise profile building activity, and in turn realising that there is a gap in their existing team skillset to provide this.

Over the coming months I’m going to be focussing on the different ways we can look at building agency profiles and the varying shapes of resource available to help us do that.

To kick us off for this episode, I invited Sarah Paterson, co-founder of CommsPeople to join me in sharing the story of her lockdown start-up; providing flexible support from a  talent pool of high calibre communications professionals.

This is an ideal solution for agencies with great ideas for connecting with prospects with relevant content, but find themselves too caught up in the day to business to make it happen.

If you need help defining your audience and content strategy then feel free to get in touch with me here or if you want to discuss a brief for support from the CommsPeople talent pool, you can reach Sarah here.

As always we are giving away a copy of Sarah’s recommended read: The Hard Thing About Hard Things by Ben Horowitz – listen in and find out how to win.

And of course, if you have a new business or agency marketing question for us, or a top tip to share, please get in touch.

Useful links:

2021 Freelance trends

How to manage freelancers 

Lunchclub